Using our award winning services

Training To Achieve has provided training services to Marsh in the insurance sector


Training To Achieve has provided training services to the NHS

Training To Achieve has provided training services to Gallions Housing Association
Training To Achieve has provided training services to the Dental Complaints Service


Training To Achieve has provided training services to the London Borough of Redbridge

Training To Achieve has provided training services to NFU Mutual


Training To Achieve has provided training services to Thurrock Council
Training To Achieve has provided training services to Weston Homes
Training To Achieve has provided training services to Lloyds Insurance Market




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Complaints Handling Consultancy and Training

‘I enclose two small deposits, selected with great care from my cat’s litter tray, as an expression of my utter and complete contempt for both you and your pointless company.’
This quote from an award-winning complaint letter to a telecoms company is pretty funny. But complaints are less amusing when they’re directed at your own organisation. They damage morale and create bad publicity.
Even in the best-run businesses, problems will occur and people will complain. But, dealt with well, complaints can be a positive.
On any of our complaints handling training courses delegates will learn how to differentiate your organisation by showing they care. You’ll reduce the risk of bad publicity and learn how to turn angry customers into brand evangelists.
You’ll be learning from true experts. We’ve delivered world-class training for 19 years and have helped set up a UK-wide complaints service for the dental industry. Our work on ‘Handling Violence at Work’, ‘Diffusing Difficult Situations’ and ‘Customer Service Excellence’ has also won wide praise.

‘I enclose two small deposits, selected with great care from my cat’s litter tray, as an expression of my utter and complete contempt for both you and your pointless company.’

This quote from an award-winning complaint letter to a telecoms company is pretty funny. But complaints are less amusing when they’re directed at your own organisation. They damage morale and create bad publicity.

Even in the best-run businesses, problems will occur and people will complain. But, dealt with well, complaints can be a positive.

On any of our complaints handling training courses delegates will learn how to differentiate your practice by showing they care. You’ll reduce the risk of bad publicity and learn how to turn angry customers into brand evangelists.

You’ll be learning from true experts. We’ve delivered world-class training for 20 years and have helped set up a UK-wide complaints service for the dental industry. Our work on ‘Handling Violence at Work’, ‘Diffusing Difficult Situations’ and ‘Customer Service Excellence’ has also won wide praise.

Wouldn’t it be great if you could access this expertise?  All you have to do is to look at our complaints handling courses to see examples of how we can take away the pain of dealing with complaints.

 

We don’t charge for this because we want to help you devise the optimum solution. 

 

For our views on customer service why not read our Sunday Morning Blog?

Just get in touch.  Let us know what you may want and we will give you a call to discuss how we can help you and your team.

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