One of the issues you face now which won’t go away after the CQC registration deadline is complaints handling. We’ve spoken to CQC.  They tell us not only do you need a good well-publicised complaints policy and records, but also staff who are competent to address the complaint.

It is likely that CQC will bring an on-going focus on good complaints handling.  As a result of people raising concerns and complaints, there have been cases where adult social care and health care services have had enforcement action taken, including action plans or even closure.

Prevention is better than cure. So to help you avoid these stresses, we have developed a product specifically for dentists.

Our Dental Complaints Handling Essentials Pack gives you:

• a complaints policy for your practice
• a hints and tips booklet for handling dental complaints
• complaints record sheets
• some tools for gathering patient feedback

Our award winning consultancy is one of the UK leading experts in dental complaints training.  “Just to say ‘big thanks’ for yesterday, my team LOVED you! They were so impressed. They found you ‘inspirational and motivating with well focused and relevant ideas to their roles in the profession.” Shaam Shamsi BDS, LDS RCS (Eng), MFGDP (UK), PGCTLCP, Pg Dip Med Eths & Law VT Adviser

Can you afford the risk, the hassle and the stress of being caught out by poor complaints handling?  Our Dental Complaints Handling Essentials Pack will ensure you are up to date and prepared.  Even if you have already registered you will benefit from checking your complaints handling approach against our advice.

Don’t wait for CQC to become interested before you act.  Secure your pack now for just £39.57 including VAT and postage and packing.  This special price has just been extended until 18 April 2011 to allow more dentists to take advantage of this very popular offer.

So, hurry, order your pack now by completing this purchase order form and send it to us or simply pay by card below:

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