Here are some tips to help with complaints handling Handling complaints can be difficult and sometimes it can be easy.  But when handling complaints don’t despair but try and keep you motivation up by focussing on putting things right for the customer.  This might sound easy but navigating your way through a complaint can often [...]

Here is a blog from Tania Ashton Jones has great skills in coaching for success and she is one of our great team of trainers. It is designed for leaders and managers as a thought-provoking piece and a way of checking that employee motivation momentum is being maintained. We are one month into the year already! [...]

I’m writing this as 2011 draws to a close.  What a year it has been!  The economic news is not good but I firmly believe there’s nothing like a challenge or two to bring out our best! If I look back over our last 21 years as a business I can honestly say that our [...]

This guest blog from Lois Grant one of our team is designed to help develop the presentation skills of those new to making presentations. To fail to prepare is to prepare to fail That old adage is very true when it comes to presenting, and to prepare effectively, you need to ask yourself a lot of [...]