This week’s guest blog is designed to help improve your presentation skills and is brought to you by Lois Grant, one of our team. “It was a bright cold day in April and the clocks were striking thirteen.” Opening sentence of George Orwell’s novel ‘1984’ Did that grab your attention? Are you intrigued? Perhaps it even [...]

Some of you who have been clients of mine for years will know me very well. So you’ve probably found out that one of the less corporate aspects of my working life is that not only do I have five Jack Russells but that I also take them to work!  They sit on their own [...]

Here is a great tip to improve complaints handling, have you tried it yet? It is tempting to dream of a time when you receive no complaints, a time when your service fits exactly what you customers want, a time when your business is thriving. But hang on a moment. That moment will also be [...]

This week’s Guest Blog is from our Associate Trainer David Allen If I had £1 for every person that has told me that Communication is getting more difficult these days I would be ready to take a luxury holiday about now. When Communication is supposed to be getting easier due to technology many Organisations are struggling [...]