Summary of In-house Courses

Just request a programme for any of these management development and employee development courses below and we will send it to you within 24 hours.  It will give you a feel for how our approach may work for you.

If you then think we can help, contact us and we can customise the programme to reflect your exact training and management development needs.  Our corporate training portfolio includes:

• Advanced interpersonal skills for managers - refine your skills and approach
• Appraisal and Performance Review – make appraisal effective
• Appraisal training for appraisees – let your employees know how it works
• Assertiveness Course for employees – an essential life skill for Managers and/Staff
• Better business communications - make a better first impression
• Brown bag complaints handling lunch – enjoy lunch solving complaints
• Coaching Skills/Mentoring – understand the difference, make a difference
• Communications Skills – increase confidence and effectiveness
• Complaints Handling two day masterclass – resolving those complaints, getting the upside from putting complaints right
• Complaints Handling face to face – get those complaints working for you not against you
• Complaints Handling on the phone – solve that complaint
• Complaints Handling in writing – resolve that tricky complaint
• Corporate Leadership Training Course – Inspirational Leaders are not born!
• Counselling Skills for the Workplace – a tool to help with performance issues
• Excellence in customer service – here is our premier customer care training programme – exploring process and skills to keep that customer happy
• Dealing with difficult customers – because people are complicated
• Developing personal effectiveness - be the best you can be
• Dynamic speaking at key events - be a star presenter!
• Effective Writing Training – get your writing right!  And take the test!
• Facilitation Skills – engage the group, create synergy, maximise output
• Grievance and Disciplinary Training – latest developments
• Handling written complaints – write that perfect complaints letter
• Help for the new manager on the block - supporting those transitioning into a management role
• How to give great customer care – increase employee customer focus
• Making Meetings Work – get a return on such an investment
• Managing for customer care – create a customer care culture
• Management Development – a corporate training programme for existing managers
• Minute taking courses - take a minute in a minute!
• Performance Management – so much more than ‘appraisal’
• Presentation Skills – go on, make an impact
• Project Management – practical project management skills
• Questioning and listening skills - hear and clarify
• Recruitment and Selection Interviewing -  get the right person for that role
• Report writing – write with confidence
• Sales and Customer Service - make that sale
• Team Building – get your team motivated
• Telephone Communication Skills Training – get the right response every time
• Time Management -  make time in your day
• Time and Self Management for Managers - workload juggling
• Train the Trainer – transfer our skills… to you!
• Written Business Communication – get your writing right!

All our corporate training courses are highly interactive and based around a mixture of taught skills, debate, case studies, real life situations, action learning and experiential learning.  We can adapt our delivery to suit the objectives, the group size and other relevant variables.   We always devise our corporate training courses to take into account differing learning styles of the delegates: reflector, theorist, activist and pragmatist. We take into account potential barriers to learning and the theory of how adults learn.  We are also happy to work in partnership with you on training design and delivery. Simply contact us.